You can request redelivery upon receiving the “we missed you” card. Our Customer Support team will confirm the date for redelivery. Please allow up to 48 hours for confirmation.

Our delivery hours are up to 6pm, Monday to Friday. There is no delivery on Saturday, Sunday and public holidays.

Unfortunately, we do not have delivery time slots.

Presently, we do not have a parcel collection service.

We attempt delivery twice. This means if we missed you the first time and there is no safe place to leave the package, the package will be returned to our nearest depot waiting for further instructions. You have an opportunity to request for second attempt.

If you missed the second delivery, the package will be returned to our depot and within 7 days, returned to Sender. You will need to contact the Sender to organize a new delivery request within the 7 days.

We are unable to make a change to the delivery address. Please contact the Sender to raise a new delivery request so that we can deliver to the address you requested.

The options you have depends on the service your Sender is using. The default service is “Authority to Leave”. We will leave your package in a safe place. If there is no safe place to leave, we will return the package to the depot awaiting further instructions from you.